Order Cancellation Policy

Effective Date: May 16, 2026

At Unique Boutique Home Furnishings & Decor, we understand that sometimes an order may need to be changed or canceled. We strive to make the cancellation process as simple and convenient as possible for our customers.

Please review our cancellation policy below.

Order Cancellation Request

Customers may request to cancel an order within 30 minutes of placing the order by contacting our support team via email.

Cancellation Request Email

Email: [email protected]

To help us process your request quickly, please include:

  • Your full name
  • Order number
  • Email address used for the order
  • Reason for cancellation (optional)

Orders Already Processed or Shipped

Once an order has been processed or shipped, it can no longer be canceled.

However, eligible products may still qualify for a return in accordance with our Refund & Return Policy.

If your order has already shipped, you may need to wait until the item is delivered before starting a return request.

Refund Processing for Canceled Orders

If your cancellation request is approved before shipment, a full refund will be issued to the original payment method used during checkout.

Please allow up to 7 business days for the refund to be processed after approval.

Depending on your bank or payment provider, additional processing time may apply before the refund appears in your account.

Incorrect Shipping Address

If you accidentally entered an incorrect shipping address, please contact us immediately.

Important Information:

  • If the order has not yet shipped, we may be able to update the shipping address without canceling the order.
  • If the order has already shipped, address changes may no longer be possible.

We recommend contacting our support team as soon as possible to minimize delivery issues.

Non-Cancelable Orders

The following orders may not be eligible for cancellation:

  • Orders already shipped
  • Customized or special-order items
  • Orders currently being prepared for shipment
  • Orders flagged for fraud review or verification

Return Eligibility After Delivery

If your order cannot be canceled because it has already shipped, you may still request a return after delivery if the item qualifies under our Refund & Return Policy.

Returned items must:

  • Be unused and in original condition
  • Include original packaging and accessories
  • Be returned within the eligible return period

Contact Us

If you have any questions about our Order Cancellation Policy, please contact us:

Customer Service Opening Hours:

Business day: Monday — Friday
Business hours: 10:00 AM — 6:00 PM
Closed: Saturday & Sunday
Response time: Our customer service team answers all inquiries within 24 hours.